MagnumFlow (“we”, “us”, “our”) provides an AI-powered tool that helps UK trades businesses manage customer enquiries and generate draft replies.
1. Who we are
MagnumFlow is operated by MagnumFlow.
Contact: admin@magnumflow.co.uk
2. What data we collect
We collect:
- Account information (name, email, password)
- Business details (trade, area, contact details, working hours, reply tone)
- Customer enquiry data that you submit (messages, names, phone numbers, addresses, job details)
- Technical data (IP address, login times, device information)
3. How we use your data
We use the data to:
- Provide the MagnumFlow service
- Generate AI draft replies
- Store and display your leads
- Improve the service
- Communicate with you about your account
4. AI processing
When you submit a customer enquiry, the message and relevant business details are sent to xAI (the provider of the Grok AI model) to generate a draft reply.
xAI processes this data under its own terms and privacy policy.
5. Legal basis (UK GDPR)
We process data under:
- Contract (to provide the service you signed up for)
- Legitimate interests (to improve the product and prevent abuse)
- Consent (where required)
7. Data retention
We keep your account and lead data for as long as your account is active.
You can request deletion of your account and data at any time.
8. Your rights
Under UK GDPR you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Data portability
To exercise these rights, email us at admin@magnumflow.co.uk.
9. Security
We take appropriate technical and organisational measures to protect your data.
However, no system is 100% secure.
10. Changes
We may update this policy. The latest version will always be on this page.
11. Contact
For any privacy questions: admin@magnumflow.co.uk
See also our Terms of Service and Cookie Notice.